Help Center

Frequently Asked Questions

Shipping, Delivery, Tracking

How do you ship?

What is the price of shipping?

How long will my order take to be delivered?

How can I track my order?

When will my tracking information appear?

Why can't I track my order on your website?

Why is my shipment status unchanged?

Where do you ship?

What couriers do you use?

Payment and Ordering

How can I pay for my order?

Which currency are you using on your website?

How do I place an order?

Is my personal information secure?

Do I need a Paypal account to make payment?

Returns and Exchanges

Can I change/cancel my order?

Can I refuse the package?

How can I return my order?

When will I get my refund?

My order is damaged