Shipping, Delivery, Tracking
We use various courier services so that we can deliver your orders quickly and safely.
Shipping fees are as follows:
US mainland: US$4.99 per order
Other Countries, US States and Territories: US$9.99
We also offer free shipping for orders amounting to $60.00 (excluding shipping fee) and processed directly from our website.
- Orders from mainland United States takes 15-20 days shipping from the date of order.
- Orders from Canada takes 20-30 days shipping from the date of order.
- Orders from the United Kingdom takes 7-20 days shipping from the date of order.
- Orders from Australia takes 10-20 days shipping from the date of order.
- Orders from Germany takes 10-30 days shipping from the date of order.
- International shipping to other countries takes 30-120 days from the date of order.
We will send your order details, including your tracking number to your email address 3-5 business days from order date. You can track your order here or via our partner courier's website.
After receiving your order tracking details (order number and tracking number), you can already start monitoring your order. Take note though that order status is usually updated within 24-72 hours to ensure accuracy as we are processing thousands of orders daily.
It takes a maximum of 5 days before the status of your order is updated in our website. If you check it within 5 business days, it is highly likely that your order is not yet updated. We try our best to update our customers with their orders in every step but if there are times that the order is not available, please try it again later. Please contact us by email if you have other questions.
Shipment status relies on the courier's ability to update and deliver your order. Once your order leaves our warehouse, it will be in the courier's hand. There might be delays due to unforeseen circumstances. You can continue to track your order at our website or you can also check it with your local courier. Contact us via email if you have other questions.
We provide international shipping. However, due to security reasons, we don't deliver to military areas.
We're quite dynamic when it comes to choosing our couriers. As much as possible, we use local couriers. There are instances though where we tap other couriers to ensure safety and timely delivery of your order.
Payment and Ordering
You can pay for your order by:
- Credit/Debit Card (Visa, Mastercard, JCB, Diners, AMEX)
By default, we use US Dollar. Our system will convert your payment automatically using your local currency upon checkout.
Browse our website for products you want to purchase. Click BUY IT NOW if you will only buy one item and ADD TO CART if you have multiple items to buy. Supply the needed info to complete your order and proceed to check out.
We adhere to the highest standard of protecting your personal information. Your personal and payment info are encrypted immediately after transmission using SSL. We are PCI Compliant Level 1 so rest assured your information is safe and secure with us.
No, you don't need a Paypal account to order with us. You can pay using credit or debit cards from Visa, Mastercard, Amex, Diners, Discover or JCB.
Returns and Exchanges
Contact us right away (within 24 hours) upon placing your order if you plan on making changes to it. If your order is already processed, we are sorry but we can no longer make any changes to it. We prioritize shipping your orders as quick as possible and have the understanding that you want the same.
Refusing the delivery will result to the order not being tracked properly for return. If you wish to return the product, do it within 30 days from delivery date and contact us via email at firstname.lastname@example.org for the return instructions.
We understand returns happen. If you wish to return your order, please do it within 30 days from delivery date and contact us via email at email@example.com for the return instructions.
Once approved, Paypal refunds are posted in 1-2 business days while credit cards will take 5-10 business days.
As long as you notify us within 30 days from delivery date, we can replace it for FREE.